How do I change my email address?
Last updated October 14, 2026
Email changes go through Globeebot — we handle these manually for security. Message us with your current email and the new one you'd like.
Your email is your primary identifier — how we recognise you, send your eSIM, and let you sign in. We don't let customers change it directly, deliberately, to prevent account takeovers.
How to request a change
Message Globeebot while signed in with your current email, the new email, and confirmation you have access to both inboxes. We send a confirmation link to both; once both confirm, we update the account.
If you've lost access to the old email
Message Globeebot and explain — we verify your identity through order history, card details, and recent activity before changing the account email. It can feel like friction, but it's protecting you.
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