Do points expire?

Yes: 12 months after points were last added to your balance from a paid order. A later order that earns points restarts the clock for your whole balance, and we email you 30 days before they expire.

Points don't expire on a fixed date — they expire based on whether you're still travelling with us. The 12 months run from the last time points from a paid order were added to your balance (that is, when they stopped being pending). Any later order that earns points restarts the 12 months for your entire balance once its points are added, not just for that order. If the order that restarted the clock is refunded, the clock goes back to the previous time points were added.