How do I change my notification preferences?
Last updated October 14, 2026
From your dashboard, go to Account & security > Notification preferences. Toggle the optional emails you want. Transactional emails (purchase confirmations, eSIM delivery) always go through.
Transactional emails — always sent
Purchase confirmations.
eSIM delivery emails.
Top-up confirmations.
Sign-in magic links.
Refund confirmations.
Optional emails — you choose
Product updates and offers — occasional emails about new destinations, plan updates, and deals.
Points and rewards — including the reminder about 30 days before your points are due to expire.
New accounts default to product updates being off, in line with privacy-first defaults. Every optional email also has an unsubscribe link.
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