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The QR code won't scan

Last updated October 14, 2026

Most often it's a brightness or glare problem. If you can't fix the scan, use manual entry — your setup email contains the SM-DP+ address and activation code, which do exactly the same thing.

The easy fixes

  • Increase brightness on the screen showing the QR code.

  • Tilt the screen to reduce glare.

  • Clean the screen and camera lens.

  • Hold the phone 10–20 cm from the code.

Use manual entry

A QR code just encodes an SM-DP+ address and an activation code. In your phone's eSIM settings choose "Enter Details Manually" (iPhone) or "Enter activation code" (Android) and type both from the setup email exactly — case-sensitive. The result is identical.

Lost the email?

Check spam, search "Globeelink," or message Globeebot to resend (you'll need your order number).

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