What if my QR code won't scan?
Last updated October 14, 2026
Most often it's a screen brightness or glare problem. Raise the brightness on the screen showing the QR code. If that doesn't work, use manual entry — your setup email also contains the SM-DP+ address and activation code.
Common causes
Screen brightness too low — turn it up on the screen showing the code.
Glare or reflection — tilt the screen.
Screen dirty or cracked — wipe it; a crack across the code won't scan.
Wrong distance — hold the camera 10–20 cm away.
Use manual entry
Every QR code contains the same SM-DP+ address and activation code as the manual fields. In your phone's eSIM settings choose "Enter details manually" and type both exactly (case-sensitive). The result is identical. If you can't find the setup email, check spam and search "Globeelink" — or message Globeebot to resend it (you'll need your order number).
Was this helpful?